Department:

Customer Relationship Management(Front & Back End)

Industry:

Real Estate Background Only

Project Name:

Kaamya Greens

Location:

G.Noida (West)

Experience:

2–5 Years

Reporting To:

CRM Manager / Head – CRM

Key Responsibilities

1. Collection & Payment Coordination

- Follow up with customers regarding scheduled payments, outstanding dues, and instalments.
- Maintain accurate records of customer payments, demands, receipts, and outstanding amounts.
- Coordinate with Finance/Accounts teams for payment reconciliation and collection updates.
- Communicate payment schedules and outstanding details to customers professionally.
- Prepare collection reports and follow up on overdue payments.

2. Customer & Public Handling

- Act as the primary point of contact for customer queries related to payments, documentation, possession, and other CRM matters.
- Handle customer visits, meetings, calls, and grievances with professionalism and courtesy.
- Resolve routine customer concerns through effective coordination with internal departments.
- Maintain positive relationships with customers and ensure timely communication.
- Handle walk-in customers and public interactions at the project/site office when required.

3. Documentation & Records

- Maintain customer files, agreements, payment records, receipts, demand letters, and other relevant documents.
- Ensure timely collection and verification of customer documents.
- Coordinate documentation related to allotment,



agreement, possession, transfer, NOC, and other customer requirements.
- Maintain updated CRM records and ensure proper filing of physical and digital documents.
- Ensure confidentiality and accuracy of customer information and documentation.

4. Internal Coordination

- Coordinate with Sales, Finance, Legal, Projects, and other departments for customer-related matters.
- Track pending customer requirements and ensure timely closure.
- Assist in preparing MIS reports related to collections, documentation, and customer complaints.
- Escalate unresolved or sensitive customer issues to the CRM Manager/Head.
- Strong verbal and written communication skills.
- Good customer handling and interpersonal skills.
- Valuable knowledge of MS Office and CRM software.
- Strong documentation and record-management skills.
- Ability to handle difficult customer situations calmly and professionally.
- Attention to detail and accuracy in financial and customer records.
- Good knowledge of real-estate customer processes will be preferred.
- Graduate in any discipline.
- 2–5 years of experience in CRM, collections, customer handling, or documentation , preferably in the real-estate industry.

- Candidates with experience in real-estate CRM and customer collections will be preferred.
- Should be comfortable interacting with customers, public, and multiple internal departments.

📌 CRM Executive (Noida)
🏢 Sikka Group
📍 Noida