We are looking for a CRM & Customer Support Executive to manage customer relationships, subscription renewals, follow-ups, and customer support. The candidate will be responsible for communicating with existing customers, ensuring timely subscription renewals, addressing customer concerns, and maintaining accurate customer records in the CRM system.
Key Responsibilities
- Contact customers whose subscriptions are about to expire or have already expired and assist them with the renewal process.
- Regularly follow up with customers regarding pending subscription renewals.
- Handle incoming and outgoing customer calls professionally.
- Understand customer complaints, queries, and service-related concerns and provide appropriate assistance.
- Resolve basic customer issues and escalate technical, payment, or complex issues to the appropriate department.
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
📌 CRM & Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 Ommzi Digital Solutions
📍 Sahibzada Ajit Singh Nagar
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