Key Responsibilities

- Manage complex, aged, escalated, and multi-issue disputes by reviewing relevant systems, documents, and reporting records to determine an appropriate resolution.
- Support daily production delivery by prioritizing critical work, assisting with workload recovery, and providing process guidance during volume or SLA pressures.
- Conduct quality reviews to validate investigation completeness, decision accuracy, system updates, documentation, communications, and procedural compliance.
- Document defects, provide constructive feedback, and contribute to calibrations, trend analysis, root-cause reviews, and corrective actions.
- Support training, nesting, floor assistance, and ongoing knowledge development for current and existing team members.
- Maintain and enhance job aids, FAQs, scenario guidance, and process knowledge resources while identifying recurring capability gaps.
- Provide timely updates to the Team Lead on queues, quality, risks, training needs, and operational priorities, while supporting assigned coordination activities.
- Contribute to process changes, testing, readiness activities, and continuous- improvement initiatives that strengthen controls and service delivery.

📌 Credit Disputes ( Banking Operation) (Hyderabad)
🏢 CLARITY CONSULTING
📍 Hyderabad