Job Title: Customer Care Executive

Hiring for: ShipSure Courier & Logistics Pvt. Ltd.

Location: Bangalore

Experience: 1–3 Years (Freshers can also apply)

Salary: ₹20,000 – ₹30,000/month (CTC ₹3 LPA)

Industry: Courier / Logistics

About ShipSure

ShipSure Courier & Logistics Pvt. Ltd. is redefining the way businesses experience logistics. A fast-growing, technology-driven courier and supply chain solutions provider, ShipSure specializes in delivering reliable, secure, and time-bound logistics services across India.

Built with a vision to simplify shipping for businesses of all sizes, ShipSure combines operational efficiency, advanced tracking systems, and personalized customer support to ensure every shipment is handled with precision and care.

About the Role

Clearhire is hiring a Customer Care Executive on behalf of ShipSure to manage inbound and outbound customer support, handle queries and complaints, and ensure smooth coordination between customers and internal teams.

Key Responsibilities

- Handle inbound and outbound customer calls related to shipments, deliveries, and service queries
- Respond promptly and accurately to customer complaints, escalating where necessary
- Follow up with customers on pending queries, shipment status,



and service updates
- Coordinate with operations/warehouse teams to resolve customer issues quickly
- Maintain accurate records of customer interactions, complaints, and resolutions
- Ensure a courteous, qualified, and helpful tone across all customer interactions
- Support other coordination and administrative tasks related to customer service as needed

Requirements

- 1–3 years of experience in a customer service/telecalling role (freshers with valuable communication skills also considered)
- Multilingual communication skills required proficiency in Telugu and Urdu
- Good verbal communication and listening skills
- Basic computer/MS Office skills
- candidates preferred
- Patient, polite, and solution-oriented approach to handling customers

Expectations

- Punctual and consistent attendance given the call-handling nature of the role
- Calm, professional handling of complaints and escalations
- Timely follow-up on unresolved queries nothing left pending without update
- Accurate logging of every customer interaction
- Positive, customer-first attitude at all times

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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