Provides frontline customer service, administrative support for consular services, and immediate psychological support/crisis intervention for citizens and visitors in distress.
Core Responsibilities
Front Desk Operations: Receive visitors, handle inquiries, verify appointments, and de-escalate high-stress situations at the reception.
Consular Administration: Intake, verify, and log visa/passport applications, collect fees, and issue completed official documents.
Psychological Support: Provide psychological first aid, trauma support, and crisis counselling to citizens or applicants in distress.
Assessments & Referrals: Evaluate urgent mental health needs and coordinate referrals to local medical, legal, or psychiatric services.
Case Management: Maintain confidential case records and clinical notes following strict privacy and diplomatic protocols.
Key Requirements
Education: Master’s degree in Counselling Psychology, Clinical Psychology, or Social Work.
Licensure: Active qualified license or certification as a counsellor/psychologist.
Skills: De-escalation tactics, cross-cultural sensitivity, MS Office proficiency, and professional fluency in English and the local language.
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
📌 Counselor cum front desk (Indore)
🏢 ThePencilTree
📍 Indore
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