Key Responsibilities

- Handle inbound and outbound calls with prospective learners.

- Understand the learner's background, requirements and career objectives.

- Explain the programme, curriculum, faculty, schedule, fee and admission process.

- Follow up with interested leads through calls, WhatsApp and email.

- Drive leads from enquiry to application initiation, application completion and enrolment.

- Guide students through the complete admission process and help resolve any application-related issues.

- Follow up with applicants for pending documents and application completion.

- Follow up with admitted students for payment completion.

- Speak with learners over the phone and guide them through the payment process, including helping them complete the payment when they are ready to enrol.

- Maintain accurate lead status and interaction comments in the CRM.

- Consistently work towards assigned sales, application and enrolment targets.

- Nurture leads that are not immediately ready to enrol and convert them at a later stage.

- Coordinate with Admissions, Marketing and Technology teams wherever required to complete the learner journey.

Candidate Profile

- 25 years of experience in EdTech / Education / Qualified Education sales.





- Strong experience in inside sales and counselling.

- Proven experience in handling leads and achieving sales/enrolment targets.

- Experience in selling education programmes to students as well as working professionals.

- Strong telephone communication and objection-handling skills.

- Experience in following up with prospects through phone, WhatsApp and email.

- Experience in taking prospects through the complete sales journey lead counselling application payment enrolment.

- Comfortable having conversations around course fees and payment, and professionally following up with learners to complete their payment.

- Experience with CRM systems would be preferred.

- Should be target-oriented, persistent and comfortable working in a conversion-focused environment.

Preferred Background

Candidates from EdTech companies offering higher education, executive education, upskilling or professional certification/programmes, where the candidate has experience selling relatively high-value programmes and converting learners through counselling rather than purely transactional sales.

📌 Counsellor (Ahmedabad)
🏢 GIFT International Fintech Institute
📍 Ahmedabad