Act as the primary point of contact for customers regarding shipments, deliveries, and service requests.

 Track shipments and provide timely updates on dispatch, transit, delivery status, and delays.

 Handle customer inquiries, complaints, escalations, and service requests through phone, email, and other communication channels.

 Coordinate with Operations, Branches, Sales, Billing, and Accounts teams to ensure timely issue resolution.

 Follow up on pending shipments, Proof of Delivery (POD), and customer documentation.

 Maintain accurate records of customer interactions and service requests in the CRM/ERP system.

 Resolve customer complaints within the defined turnaround time (TAT).

 Share regular shipment status reports and MIS with customers and management.

 Coordinate with the billing team regarding invoice-related customer queries.

 Ensure compliance with customer SOPs, SLAs, and company policies.

 Build and maintain solid relationships with existing customers to enhance customer satisfaction and retention.

 Support new customer onboarding by explaining service processes and documentation requirements.

Pay: ₹9,086.96 - ₹41,178.46 per month

Work Location: In person

📌 Costumer Care Executive (Logistics) (Andheri)
🏢 Approach
📍 Andheri