Role & responsibilities

- Experience in various banking processes like Consumer lending, Retail banking, Collections, Credit Card operations, payments etc. within back-office services
- MS Office, Basic Concepts of Finance, English Communication Skill
- Must have an eye for detail
- Must have strong communications skills (Verbal & Written)

- 1 - 4 years of experience in the Consumer Lending Process with exposure to the US banking domain.
- Understanding US Lending Operations, review loan applications submitted by customers/ dealers.
- Provide accurate and timely resolutions to requests.
- Validate borrower information and supporting documentation to ensure completeness and accuracy of loan files.
- Review the loans to ensure the required documents meet the requirements/ guidelines
- Validate borrower information and the supporting documentation, process consumer lending requests within SLA.
- Ensure compliance with internal controls and quality metrics. Maintain quality and production standards as defined by business.
- Perform other job-related duties and special projects as required.
- Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
- Identifies process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Serves as a resource to team members and/or business and identifies appropriate issues for escalation
- Any Graduate/ Post-Graduate with 2-3 years of hands-on experience in US Consumer Lending

- 2-3 years of quality assurance, operations and US banking experience.
- Prior experience in US Consumer Lending and BFSI Support Services.

- Well versed with the roles and responsibilities of a team lead and effectively manage fragmented process with the US banking domain will be a plus.
- Experience and understanding of various banking processes like Consumer lending, collections, deposit, credit card operations, payments etc. within back-office services.
- Review transaction processed, data entry, exception keying and other administrative duties to support day to day operations
- Experience to carry out moderately complex work assignments.



Identifies and escalates issues when appropriate and follows all applicable local state and national laws and regulations surrounding the domain requirements.
- Review and manage work lists, internal reports with work assigned daily for matters involving BFSI operations. Expertise in banking domain to help protect members and keep the client within compliance.
- Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.

- Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
- Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex programs, practices and policies.
- Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Encourages and motivates the team. Understands team members to delegate responsibly,

remaining accountable. Networks effectively with employees, customer and management. Promotes the health and safety and wellbeing of employees. Actively promotes diversity and

Inclusion.

- Proficient in preparing team production & SLO reports and in presenting same to the

Management.
- Proven track of efficient team management evidenced by good attrition management, SLO

management, ZERO customer escalation, ZERO noncompliance reported in process management.
- Develops positive working relationships with others, and effectively maintains them over time. Should be capable in gaging concerns of individual at team level as well as process level.
- 2-3 years of quality assurance, operations and banking experience.
- Prior experience in US Retail banking, Commercial lending, Credit Card operations and BFSI Support Services.





- Well versed with the roles and responsibilities of a team lead and effectively manage fragmented process with the US banking domain.
- Experience and understanding of various banking processes like retail/commercial lending, collections, deposit, credit card operations, payments etc. within back-office services. Assisted in reconciliation of cash books and other investment/commercial documentation.
- Review transaction processed, data entry, exception keying and other administrative duties to support day to day operations
- Experience to carry out moderately complex work assignments. Identifies and escalates issues when appropriate and follows all applicable local state and national laws and regulations surrounding the domain requirements.
- Review and manage work lists, internal reports with work assigned daily for matters involving BFSI operations. Expertise in banking domain to help protect members and keep the client within compliance.
- Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.

- Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
- Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex programs, practices and policies.
- Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Encourages and motivates the team. Understands team members to delegate responsibly,

remaining accountable. Networks effectively with employees, customer and management. Promotes the health and safety and wellbeing of employees. Actively promotes diversity and

Inclusion.

- Proficient in preparing team production & SLO reports and in presenting same to the

Management.
- Proven track of effective team management evidenced by good attrition management, SLO

management, ZERO customer escalation, ZERO noncompliance reported in process management.
- Develops positive working relationships with others, and effectively maintains them over time. Should be capable in gaging concerns of individual at team level as well as process level.

📌 consumer lending (Hyderabad)
🏢 Enrich & Enlight Business consulting
📍 Hyderabad