The role will oversee Patient Health Analytics, Revenue Cycle Analytics, Financial Analytics, Operational Analytics, Compliance and Quality Reporting, Predictive and Prescription Analytics, and enabling functions. The leader will serve as the senior operational interface with the client and will be accountable for delivery confidence, workforce readiness, quality, governance, risk management and continuous improvement.

OCC establishment and transition

- Lead the end-to-end establishment and operationalisation of the Healthcare Analytics OCC in Bengaluru.
- Translate the agreed commercial and operating construct into a detailed transition plan, organisation design, governance model and implementation roadmap.
- Own discovery, due diligence, knowledge transfer, shadow, reverse-shadow, stabilisation and readiness sign-off across all towers.
- Establish stage gates, acceptance criteria, transition dashboards, risk controls and escalation mechanisms.
- Coordinate client SMEs, offshore tower leaders, talent acquisition, infrastructure, security, finance and quality teams.
- Ensure that workforce mobilisation and production-readiness commitments are clearly separated, measured and governed.

2. Healthcare analytics and tower leadership

- Provide executive oversight across Patient Health, Revenue Cycle, Financial, Operational, Compliance and Quality, and Predictive and Prescription Analytics.
- Ensure each tower has an accountable leader, a fit-for-purpose staffing pyramid, documented scope, measurable outcomes and a credible capability roadmap.
- Drive consistent definitions, governance and reporting for clinical, financial, operational and quality metrics.
- Guide integration across healthcare processes, analytics products, data engineering, BI, AI/ML and operational workflows.
- Build a multidisciplinary leadership bench spanning healthcare domain, analytics, data engineering, quality, security and programme management.

3. Delivery, quality and operational excellence

- Own overall delivery performance,



service quality, client satisfaction and operational stability.
- Establish quality scorecards, control frameworks, root-cause practices, corrective actions and continuous-improvement mechanisms.
- Ensure delivery commitments are supported by appropriate authority, dependencies, baselines and client responsibilities.
- Build a culture of first-time -right execution, auditability, transparent reporting and proactive risk management.
- Chair delivery reviews and ensure timely resolution of cross-tower issues, staffing risks and client dependencies.

4. Talent, workforce and culture

- Build and scale a high-performing organisation through structured hiring, internal mobility, partner ecosystems and leadership recruitment.
- Own workforce planning, competency frameworks, learning academies, succession planning, engagement and retention.
- Ensure the right mix of healthcare domain specialists, analysts, engineers, data scientists, managers and quality professionals.
- Develop train-the-trainer and knowledge-management systems that reduce dependency on individual SMEs.
- Create an inclusive, accountable and high-performance culture aligned with client expectations and Happiest Minds values.

5. Client and executive stakeholder leadership

- Act as the senior day-to-day executive interface for client operational and transformation leaders.
- Lead steering committees, executive reviews, quarterly business reviews and critical escalations.
- Communicate progress, risks, investment needs and decisions with clarity and credibility.
- Build trusted relationships with clinical, revenue-cycle, finance, operations, compliance, technology and analytics stakeholders.
- Identify opportunities to extend the OCC from workforce delivery into measurable analytics-led transformation.

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CONSULTANT - Service Delivery (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru