Role & responsibilities :

- Maintaining a positive, empathetic and professional attitude toward customers always.

- Assisting HNI client with their request with an aim of providing best possible experience.

- Processing bookings and making travel arrangements, hotel bookings & other additional on tour s ervices.

- Strong destination knowledge along with expertise in negotiating rates with suppliers.

- Itinerary planning, product and brochure designing.

- Coordinate service requests between customers, providers & internal operations team from first call to case closure

- Should have experience in Voice & Chat Process Ensure customer satisfaction and provide professional customer support and maintain relationship with customer.

- Knowledgeable about Travel destinations,



good at itinerary planning and adept at online software

Knowledge, skills, and abilities:

- Experience working with customer support.

- Excellent verbal and written communication skills

- Proficient in basic Microsoft applications

- Good writing skills. Blogging or creative writing skills will be preferred. People who like to read as a hobby, including fiction and non-fiction will be preferred.

Spoken Foreign

Languages will be a bonus.

- Positive conversation skills. High level fluency in English, can speak well and has good grammar and punctuation. Good typing speed.

📌 Concierge Consultant (Mumbai)
🏢 Redion
📍 Mumbai