We are looking for a Collections & Client Payment Executive who will be responsible for ensuring that client payments are collected on time, revenue is realized as scheduled, and clients have a smooth payment and billing experience with Sonisvision.
This person will be an important link between Sales, Service Delivery, Finance and Clients.
The role is not simply about calling clients for payment.
The candidate will be responsible for creating a systematic and skilled payment-collection process so that there are minimum outstanding payments and maximum on-time collections.
KEY RESPONSIBILITIES1. Client Payment Collection
- Follow up with clients for pending payments
- Ensure payments are collected according to agreed timelines
- Send payment reminders before and after due dates
- Track advance, milestone and final payments
- Coordinate payment links, invoices and payment confirmations
- Maintain complete payment records
- Escalate delayed payments to the concerned manager
2. Revenue Realization
- Ensure booked/sold revenue is actually collected
- Track every client's payment status
- Monitor upcoming payments and due dates
- Maintain daily collection targets
- Identify overdue accounts immediately
- Coordinate with Sales and Service teams regarding payment dependencies
- Ensure no revenue is missed because of poor follow-up
3. Client Payment Experience The candidate will also be responsible for ensuring that clients have a professional and smooth payment experience with Sonisvision.
- Communicate politely and professionally with clients
- Explain invoices and payment schedules
- Resolve basic billing/payment queries
- Coordinate with Finance for payment confirmation
- Keep clients informed about pending formalities
- Maintain professional relationships during payment follow-ups
- Handle payment-related escalations
4. Collections Tracking
Maintain an updated collection dashboard showing:
- Total billed amount
- Total collected
- Pending amount
- Due date
- Overdue amount
- Expected collection date
- Client-wise outstanding
- Salesperson-wise outstanding
- Service-wise outstanding
5. Coordination
Work closely with
Sales Team
- Confirm payment commitments
- Track pending client payments
- Coordinate on new sales and outstanding amounts
Service Team
- Ensure payment status is clear before relevant service milestones
- Coordinate client communication
Additional KPIs
- Number of overdue accounts
- Payment follow-up completion
- Collection efficiency
- Accuracy of collection records
- Client payment satisfaction
- Reduction in delayed payments
WHO WE ARE LOOKING FOR
We are looking for someone who is:
- Good at communicating with clients
- Comfortable making payment follow-up calls
- Good with computers
- Good at Excel / Google Sheets
- Organized and detail-oriented
- Comfortable working with numbers
- Persistent but professional
- Good at maintaining client relationships
- Responsible for deadlines
- Comfortable working with targets
Experience
6 months experience in collections, accounts, customer support, sales coordination or client handling is preferred.
Freshers with excellent communication skills and strong computer knowledge may also be considered.