– Collections Team Lead

Company: Rajsi Infin Consultants Private Limited (NBFC)

Location: Dwarka, New Delhi

Department: Collections

Positions: 1

Salary: ₹22,000–₹25,000 per month + Performance-Based Incentives

Qualification: Graduate in any discipline

Experience: Minimum 1–2 years as a Collections Team Lead in payday loans, short-term loans, digital lending, or similar lending products.

Key Responsibilities

Manage, guide, and monitor the Collections Tele calling Team .

Allocate accounts and set daily/monthly collection and recovery targets.

Monitor pre-due, due, overdue, and delinquent accounts and ensure timely follow-ups.

Track payment commitments (PTPs), payments received, overdue amounts, and broken commitments.

Develop and implement appropriate collection and follow-up strategies for different delinquency stages.

Handle difficult cases, customer disputes, and collection-related escalations.

Monitor team call quality and provide regular coaching and performance feedback.

Prepare and maintain daily and monthly Collection MIS , including recovery performance and delinquency trends.





Coordinate with concerned internal teams for payment reconciliation and case resolution.

Ensure achievement of collection efficiency, recovery, and delinquency-control targets .

Ensure the team follows the Company's approved collection processes, customer communication standards, and compliant collection practices .

Required Skills

Strong leadership, negotiation, communication, and problem-solving skills.

Experience in account allocation, delinquency monitoring, payment tracking, collection strategy, and escalation handling .

Ability to manage and drive a target-oriented tele-collections team.

Working knowledge of computers, MS Office, loan applications, CRM, and collection systems .

Positive understanding of professional and responsible collection practices.

- Preferred: Candidates with hands-on team-leading experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products .

📌 collection Team leader (Dwarka)
🏢 Rajsi Infin Consultants Private
📍 Dwarka