- Assigned PAN India for an Jewellery sector.
- Discussing with customer for prerequisites arrangements and suggestions.
- Installation report submission to back office to close the call.
- Provide training to customer about machine operation and how to generate tool path.
1. Machine Problem Solving
- Attending breakdown calls within warranty, out of warranty and AMC.
- Attending customer’s phone calls and trying to solve problems on phone or make a visit.
- If any spares required then inform to back office and keep tap on it.
- Visit report submits to back office for invoicing and record purpose.
1. Spare parts sale
- During service or process call make sale of spare parts or consumables.
- Suggest customer to keep essential spares in stock.
- Discussing with customers regarding consumables sale.
1. Process or Service Visits
- Received every month warranty and AMC list from back office and visit them accordingly.
- Making SOP of service calls and product knowledge transfer to team via presentation.
1. Exhibitions
- Attending Jewellery Exhibitions.
- Handling machines loading and unloading activities both sides.
- Making machines power connections and maintaining machine in valuable condition during Exhibition.
1. Product Marketing
- During service visits do Millenia Technologies product marketing.
- If any customer is showing interest, then forwarding to sales team.
1. CNC Supporting Products Marketing & Sales
- CNC Tools, Filtration Unit Marketing and Sales
1. Software Knowledge;
- Must Know JD Surf mill Latest Version and Other CNC Related Software
- Must know how to operate 5 Axis and 9 Axis CNC Milling and Engraving Machine
Others
- Maintaining good relationship with clients and staff.
- Supporting to team for demonstration of machines.