We are looking for an experienced and driven Cluster Manager to oversee the operations of a number of stores in Hyderabad (and more which are going to open in and around the region soon). You will assume responsibility for the overall success of the stores by setting employee-level targets,
supervising store managers, and ensuring success in every measure.
Our average store size is 1200 sqft with one of our largest ones in Jubilee Hills which is 3000 sqft.
We consider ourselves pioneers in the fashion jewellery industry for our excellent customer service and loyal customer base.
If you have a strategic mindset and consider yourself an excellent leader in retail this job is for you.
You will have a lot to meddle with and Kushal’s can serve as a platform to grow in your career.
The goal is to ensure our stores will meet and exceed expectations of business development and efficiency.
Responsibilities
● Evaluating existing operations and developing appropriate strategies to increase standards of customer service
● Monitor existing SOP adherence and implement recent SOPs/alter to optimize operations to ensure high efficiency
● Communicate and regularly achieve sales targets for a team of store managers while working with high standards of operations across the region
● Training and motivating store managers and store employees in effective sales techniques and supervisory techniques and thus lead your team to provide the best customer services
● Evaluate and analyse performance both—store-wise and employee-wise, using key metrics and come up with solutions to improve them
● Report to senior executives on progress and issues
● Assist the upper management in decisions for expansion or acquisition
● Detecting, investigating, and remedying discrepancies in sales across region, if required
● Traveling to stores to conduct your duties on-site, as needed. Informing your Manager of progress and pitfalls on a regular basis
● Perform detailed analysis of new market trends, consumer behavior and competition in the market
● Assist marketing team in carrying out promotional activities
● Acknowledge escalated customer queries timely and effectively
Requirements
● Proven experience as area manager, store manager, assistant manager or similar managerial role (handling 5-6 stores) in a reputed organization for a fashion retail brand for at least 2
years (overall at least 6 years of experience)
● Knowledge of retail performance evaluation metrics and principles
● Sound understanding of optimization of store operations and standards for success including knowledge of KPIs like sales/sqft, gross margins return on investment, average transaction value, customer retention, conversion rate, foot traffic, inventory turnover.
● Experience working with an ERP software
● Exceptional oral communication in English, Telugu & Hindi and English writing skills
● Strong supervisory, interpersonal, and collaborative skills
● Strong business acumen with a strategic orientation
● Excellent problem-solving abilities
● A voice of reason, especially in trying circumstances
● BSc/BA in business administration, retail management or similar field