- Genesys Cloud EngineerAbout The Company

ARA Resources Pvt. Ltd. is a leading recruitment and staffing organization dedicated to connecting talented professionals with top-tier organizations across various industries. Known for our commitment to excellence and integrity, we specialize in providing comprehensive talent solutions that cater to the evolving needs of our clients.

Our extensive network and industry expertise enable us to match candidates with roles that foster growth, innovation, and long-term success. We pride ourselves on maintaining professional relationships built on trust, transparency, and mutual benefit, ensuring both clients and candidates achieve their strategic objectives.

About The Role

We are seeking a highly skilled Genesys Cloud Engineer to join our client's dynamic technology team. This role is pivotal in maintaining the stability and efficiency of their Genesys Voice Platform infrastructure. The ideal candidate will possess extensive experience in managing and supporting Genesys Cloud environments, with a focus on telephony, voice applications, and contact center solutions.

As a Genesys Cloud Engineer, you will be responsible for providing technical support, troubleshooting complex issues, and implementing enhancements to optimize system performance. You will work closely with cross-functional teams, including IT, customer support, and development, to ensure seamless communication services and enhance customer experience.

Qualifications The ideal candidate will have a robust background in Genesys Voice Platform with 8-12 years of relevant experience.



A strong understanding of Genesys Cloud administration, telephony systems, and SIP trunking is essential. Candidates should demonstrate excellent troubleshooting skills, analytical thinking, and the ability to resolve complex technical issues efficiently.

Effective communication skills are crucial, as this role involves interfacing with users and stakeholders at various levels. A bachelor's degree in Engineering, Computer Science, or a related field is mandatory.

Certifications in Genesys Cloud or related technologies will be considered an added advantage.

Responsibilities

- Provide L1–L2 technical support for Genesys Cloud infrastructure and applications, ensuring high availability and performance.
- Act as the primary point of contact for diagnosing and resolving system issues, escalating as necessary.
- Maintain service stability by monitoring system health, managing incidents, and performing root cause analysis.
- Manage user provisioning, access controls, and call routing configurations to optimize contact center operations.
- Support SIP Trunking, telephony troubleshooting, and integration of Genesys Cloud with other enterprise applications.




- Implement and support AI-driven features such as Predictive Routing and Virtual Agents to enhance customer engagement.
- Participate in incident and problem management processes, ensuring timely resolution and documentation.
- Collaborate with development teams to implement system upgrades, patches, and new features.
- Contribute to continuous improvement initiatives to enhance system reliability and user experience.

Benefits Joining our client offers an chance to work in a stimulating environment that values innovation and professional growth. Employees benefit from exposure to cutting-edge contact center technologies and AI integrations, fostering skill development. The organization promotes a culture of diversity and inclusion, ensuring a welcoming workplace for all employees. Competitive compensation packages are offered, along with comprehensive health benefits, flexible work arrangements, and opportunities for career advancement. Employees are encouraged to take ownership of their projects and contribute meaningfully to the organization’s success.

Equal Opportunity

ARA Resources Pvt. Ltd. and our clients are committed to creating an inclusive environment where all employees and applicants are treated with fairness and respect. We provide equal employment opportunities regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law. We believe diversity drives innovation and are dedicated to fostering a workplace that reflects the communities we serve.

📌 Cloud Engineer (India)
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