Job Title - Cloud Administrator - Analyst - ACS SONG Management Level: Level 11-Analyst Location: Kochi Must have skills: Installation, Configuration and management of Linux /Windows systems

Good to have skills: Grafana Experience: 2 -3 years of experience is required Educational Qualification: Graduation (Accurate educational details should capture)

Your Role As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud workplace. You will closely work with senior engineers to maintain the infrastructure/cloud environment.

Roles And Responsibilities

- Support multiple clients by monitoring their applications 24x7x365
- Respond to incidents, service requests, and support on minor changes
- Escalate to the Level 2 and Level 3 engineers
- Review and manage tickets from various projects and also clients/stakeholders
- Require persistence, follow-up,



effective communication and good customer service
- Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
- Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
- Demonstrate ability to deliver the work within the defined SLA
- Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
- Support in minor changes and deployments
- Managing and monitoring backups
- Perform vulnerability monitoring and review and apply security fixes
- Review and apply patches and updates
- Willing to work in shifts that are rotated regularly including public holidays

📌 Cloud Administrator (Kochi)
🏢 Accenture in India
📍 Kochi