- Manage and update patient information and records in Zoho CRM.
- Handle patient slot booking, appointment scheduling, rescheduling, and cancellations .
- Coordinate with doctors, clinical psychologists, therapists, and other clinical staff regarding patient appointments.
- Maintain accurate and up-to-date patient and clinical data .
- Monitor appointment schedules and ensure proper slot utilization.
- Follow up on pending appointments, patient registrations, and required information.
- Prepare and maintain daily, weekly, and monthly reports related to patient appointments and clinical operations.
- Handle data entry and ensure the accuracy and completeness of records.
- Coordinate with the front office and clinical team for smooth patient flow.
- Assist in maintaining documentation and other clinical administrative records.
- Support the clinical team with day-to-day back-office administrative requirements.
- Maintain confidentiality of patient information and follow organizational policies and procedures.
Required Skills
- Good knowledge of MS Excel and MS Office .
- Basic to good knowledge of CRM/software-based data management ; experience with Zoho is preferred.
- Valuable organizational and coordination skills.
- Attention to detail and accuracy in data handling.
- Good communication and interpersonal skills.
- Ability to manage multiple tasks and work within timelines.
- Previous experience in a clinic, hospital, healthcare, or clinical administration role will be an advantage.
Preferred Candidate
- Candidates with 1–3 years of experience in healthcare/clinic administration, back-office operations, or similar roles are preferred.
- Freshers with good computer and communication skills may also be considered.
Salary
- Based on the candidate’s experience and expertise.