We are looking for an experienced, organised, and patient-focused Clinic Manager to oversee the day-to-day operations of our dermatology and aesthetic clinic in Juhu, Mumbai.

The Clinic Manager will be responsible for ensuring smooth clinic operations, delivering an exceptional patient experience, managing the front desk and clinic team, supporting revenue growth, and maintaining high standards of service, hygiene, and administrative efficiency.

The ideal candidate should have strong leadership, communication, organisational, and customer service skills, with experience in managing a dermatology, aesthetic, cosmetology, healthcare, or premium service clinic.

Key Responsibilities

A. Clinic Operations Management

- Oversee daily operations and ensure the clinic runs efficiently.
- Ensure the clinic opens and closes on time and is adequately staffed.
- Coordinate appointments, patient flow, consultation schedules, and treatment bookings.
- Ensure all clinic areas maintain high standards of cleanliness, hygiene, and presentation.
- Coordinate with doctors, therapists, and support staff.
- Resolve operational issues promptly and escalate clinical concerns to the dermatologist.

B. Patient Experience & Relationship Management
- Ensure patients receive a warm, qualified,



and personalized experience.
- Manage patient feedback, complaints, and service recovery.
- Ensure timely follow-ups for consultations, procedures, and treatment plans.
- Monitor patient satisfaction and improve service standards.
- Support patient retention and repeat visit experience.
- Maintain confidentiality of patient information and uphold professional boundaries.

C. Inventory, Equipment & Vendor Management
- Maintain adequate stock of consumables, clinic supplies, and approved products.
- Monitor inventory usage, expiry dates, and reorder levels.
- Coordinate with suppliers and vendors for timely procurement.
- Maintain equipment service and maintenance schedules.
- Minimize wastage and ensure proper stock documentation.
- Coordinate with relevant staff to maintain treatment room readiness.

D. Compliance, Safety & Documentation
- Maintain accurate administrative and operational records.
- Escalate clinical, safety, or regulatory concerns to the doctor
- Support implementation of policies established by the doctor

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Paid time off

Work Location: In person

📌 Clinic Manager (Juhu)
🏢 SK|MD Clinic
📍 Juhu