BI WORLDWIDE

Company Profile

FOR CLIENT SUCCESS MANAGER

About BI Worldwide

At BI Worldwide, we specialize in driving channel loyalty and employee engagement through our world-

class, tech-driven solutions. As a product-based software company, we enable large enterprises to build high-performing teams, drive partner loyalty, and inspire results on a scale.

Introduction

BI WORLDWIDEs mission is to put our engagement expertise to work for you. We understand how to engage employees, channel partners and customers better than anyone else and we have the tools and resources to help your business tap into that knowledge to drive and sustain measurable results.

Our origins are both humble and ingenious. (We like to think that describes us well). It started with founder Guy Scheidecker discovering innovative ways to provide consumer loyalty programs and incentives to various industries. That idea caught on, big time. It grew into what is now a multinational company serving Global 300+ corporations in over 183 countries in more than 20 languages.

Our U.S. headquarters is located in Minneapolis, Minnesota. We have 19 global offices. We have 9.7

million participants across 250+ programs We have 75 years of expertise in Behavioural science applications

BI WORLDWIDE INDIA In India, our headquarters is in Bengaluru, Karnataka and other offices in Chennai, Delhi and Mumbai. In

Chennai, we have a fully equipped infrastructure to develop and deploy advanced technology solutions for your engagement, rewards and loyalty programs.

Industries we Serve

Agriculture

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Automative

Energy

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BFSI & Insurance

FMCG

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Construction

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Manufacturing

Pharmaceuticals

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Technology and ITES

Products and Solutions we support:

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Channel Solutions

Employee Solutions

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Learning Solutions

Brand Merchandise

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Sales Incentive Program

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FOR CLIENT SUCCESS MANAGER





We are looking for a proactive and transformation-oriented professional to build and manage a centralised client operations model. The role will bring activities currently managed across regional teams into a centralised operating structure, create standardised processes, improve

Role Overview efficiency, and leverage technology and automation to build a scalable model. The individual will work closely with clients, regional teams, IT,

Finance, Product and global stakeholders to drive the transition and ensure seamless delivery.

7-8 years in Operations, Business Transformation, Process Excellence,

Consulting, Program Management or Client Operations

Experience

Educational Qualification Graduate / Postgraduate

Location

Delhi

Central Operations | Process Excellence | Automation | Transformation

Client Management | Stakeholder Management | Program

Management | Continuous Improvement

Key Skills

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7-8 years of relevant experience in operations, business transformation, process excellence, consulting, program management or client operations.

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Strong experience managing cross-functional stakeholders and complex, multi-team processes.

A strong problem-solving mindset with the confidence to challenge the status quo and improve existing ways of working.

Strong understanding of process standardisation, automation and technology-led efficiency.

Excellent communication and stakeholder management skills, with the ability to influence without direct authority.

Strong client-facing, presentation and review-management skills.

Highly organised,



proactive and comfortable operating in an evolving environment.

Key Requirements

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Ability to work independently, take ownership and build current operating processes and structures.

Build and manage a centralised client operations model,

transitioning relevant activities from regional teams into a consistent operating structure.

Key Responsibilities

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Identify repetitive, manual and fragmented activities; standardise,

simplify and automate them wherever feasible.

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FOR CLIENT SUCCESS MANAGER

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Partner with IT, Product and other internal teams to implement technology, workflow and automation solutions.

Coordinate across regional teams, Finance, IT, Operations and global stakeholders to ensure seamless execution and hand-offs.

Manage day-to-day client interactions and participate in or lead

Quarterly Business Reviews (QBRs) and client reviews.

Develop and maintain processes, SOPs, SLAs and governance mechanisms to drive consistency, accountability and service quality across regions.

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Identify opportunities to improve productivity, turnaround time,

quality and overall client experience, using measurable operational outcomes.

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Proactively challenge existing ways of working and embed a culture of continuous improvement.

Manage the end-to-end transition of activities into the centralised model while maintaining strong stakeholder and client relationships.

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Prospect to build a centralised operations model from the ground up and shape how client operations scale across regions.

High-visibility role partnering with clients and cross-functional teams including Operations, Finance, IT, Product and global stakeholders.

Why Join Us?

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Drive meaningful transformation through process excellence,

technology and automation.

Work in a global organisation focused on engagement, loyalty and measurable business results.

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📌 Client Success Manager (Delhi)
🏢 BI WORLDWIDE
📍 Delhi