Position title: Client Success Executive Experience: 1-3 years
Location: Noida
Mode: Hybrid
Notice period: Immediate joiner -15 Days
Job Type: Full time
Job Opening Name: Client Success Executive
Key Skills
- Customer Support
- Technical Support
- Troubleshooting
- Incident Management
- Problem Solving
- Product Support
- Customer Communication
- Issue Resolution
- MS Excel
Key Responsibilities
- Handle customer queries via phone, email, and chat.
- Understand customer needs and assist with product features.
- Troubleshoot and report product issues and technical problems.
- Maintain internal records of customer issues and resolutions.
- Share customer feedback, feature requests, and workarounds with internal teams.
- Follow up with customers to ensure timely issue resolution.
- Handle complex issues through investigation, resolution, escalation, and follow-up.
- Collaborate with Product, Sales, and Marketing teams to improve customer experience.
Required Qualifications
- 13 years of relevant experience in Customer Support / Technical Support.
- Pursuing or completed Bachelors degree.
- Must be a UAE National / Emirati.
- Good communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in MS Excel and PowerPoint.
- Solid customer focus and ability to work under pressure.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Client Success Executive (Noida)
🏢 Arting Digital
📍 Noida
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