Company Description The Sync Co. is a luxury wedding and event management company based in Mumbai, specializing in bespoke celebrations, destination weddings, corporate events, and immersive experiences. The team focuses on transforming client visions into exceptional events through strong creativity, meticulous planning, and flawless execution. Services span conceptualization, branding, décor, entertainment, hospitality, logistics, and guest experience design, ensuring end-to-end event solutions tailored to each client’s personality and needs.

The Sync

Co. is known for aesthetically driven, detail-oriented, and emotionally resonant events that blend luxury with innovative ideas. Guided by the tagline “Syncing Your New Chapter,” the company is dedicated to creating meaningful new beginnings and lasting memories.

Role Description The Client Servicing Manager is a full-time, in office role based in Mumbai, responsible for managing client relationships throughout the event lifecycle. This role involves understanding client requirements, translating them into clear briefs, and coordinating with internal teams to ensure timely, high-quality delivery.

The Client Servicing

Manager will oversee client communication, share updates and proposals, manage expectations, and address concerns to maintain strong client satisfaction. Daily tasks include attending client meetings,



preparing documentation and reports, aligning on budgets and timelines, and tracking project progress. The role also includes collaborating closely with the creative, operations, and logistics teams to ensure that every event is executed in line with the client’s vision and The Sync Co.’s standards.

Qualifications

- Strong client-facing skills, including Client Services and Client Relations, with a focus on building long-term partnerships.
- Demonstrated ability to drive Customer Satisfaction through proactive issue resolution and consistent follow-through.
- Excellent Communication skills, including clear verbal and written communication with clients and internal teams.
- Proven experience in Customer Service, preferably in events, hospitality, luxury services, or related industries.
- Bachelor’s degree in Business, Marketing, Hospitality Management, Event Management, or a related field.
- Strong organizational and time-management abilities, with experience handling multiple projects and tight timelines.
- Comfort working in a fast-paced, on-site environment with flexible hours around event schedules.
- Knowledge of event planning processes, budgeting, and vendor coordination is an advantage.
- Proficiency in office productivity tools (e.g., spreadsheets, presentations, CRM or project management software).

📌 Client Servicing Manager (Mumbai)
🏢 The Sync
📍 Mumbai