Key Responsibilities

- Provide regular updates to clients on the progress of customer service projects and campaigns

that directly affect each client

- Develop open and effective channels of communication with each client that can be employed

by other departments as well

- Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction

- Encourage revenue growth by inspiring clients to purchase accessories and additional services

- Become the reliable point of contact for each customer that is required to establish a robust

business relationship

Client Relationship Management

- Act as the primary point of contact for assigned clients, understanding their needs and expectations.

- Develop and maintain strong, long-term relationships with clients, fostering trust and collaboration.

- Proactively identify opportunities to enhance client satisfaction and drive business growth.

Service Delivery

:

- Ensure that all client services are delivered on time, within budget, and to the highest quality

standards.

- Manage client projects and initiatives, ensuring smooth execution and timely completion.

📌 Client Servicing Manager (Mumbai)
🏢 Mirchi
📍 Mumbai