We are looking for a dedicated and motivated Client service executive for our client service department in our company.
Roles and Responsibility-
- Communicating with clients via phone calls, emails.
- Identifying and resolving client queries.
- Maintaining a detailed and accurate record of all client details and communications.
- Ensuring to respond to client queries in a professional and timely manner.
- Providing necessary guidance to the team members and new recruits.
- Providing clients with relevant information on the products and services offered by the company.
- Drafting and negotiating the terms and conditions mentioned in the client service agreement.
- Prepare technical scope documents as and when required.
Education Qualification and Skills Required-
- Bachelor’s degree in Business Administration, Business Management, or a related field.
- Proven work experience in the Customer Service department as a Client. Servicing Executive or a Client Service Representative into IT Field.
- Sound knowledge of technologies.
- Good listening skills.
- Excellent communication and interpersonal skills.
- Valuable time management and organizational skills.
- Strong analytical and problem-solving skills.
- Deadline-driven and highly motivated individual.
- Ability to maintain a calm composure in stressful situations.
- Ability to work independently and collaboratively.
- Ability to offer excellent customer service.