We are seeking a proactive and detail-oriented Client Servicing Executive to manage day-to-day operational activities and ensure seamless client support. The role involves coordinating with internal teams, managing student/institutional clients, and ensuring smooth delivery of educational services and products.
Key Responsibilities
Client Servicing
- Act as the primary point of contact for students, parents, schools, or institutional clients.
- Handle client queries, escalations, and concerns via email, calls, and CRM tools.
- Ensure timely resolution of issues related to course access, payments, schedules, and content.
- Conduct regular follow-ups to ensure client satisfaction and retention.
- Support onboarding of new clients and provide product/service walkthroughs.
- Coordinate renewals, feedback collection,
and service improvement initiatives.
Required Skills & Competencies
- Strong communication and interpersonal skills.
- Excellent coordination and multitasking abilities.
- Client-first mindset with problem-solving orientation.
- Proficiency in MS Excel, Google Workspace, CRM tools, and LMS platforms.
- Ability to work in a fast-paced EdTech environment.
- Good analytical and reporting skills.
Educational Qualification
- Graduate/Postgraduate in Business Administration, Education, or a related field.
Preferred Experience
- Prior experience in EdTech, education services, or client servicing roles.
- Experience handling students, parents, or B2B institutional clients is a plus.
What We Offer
- Opportunity to work in a fast-growing EdTech organization.
- Learning and growth opportunities opportunities.
- Collaborative and dynamic work culture.