We are looking for an experienced Client Servicing Manager to manage client relationships, understand project requirements, coordinate with internal teams and ensure timely execution and delivery of client projects.
Key Responsibilities
- Manage and maintain solid relationships with existing and new clients.
- Understand client requirements and coordinate with the Sales, Design, Production and Installation teams.
- Handle client enquiries, quotations, orders and project-related communication.
- Prepare and share quotations and commercial proposals with clients.
- Follow up with clients regarding orders, approvals, payments and project status.
- Coordinate with the production team to ensure projects are completed as per client requirements and timelines.
- Keep clients updated about project progress, delivery and installation schedules.
- Handle client complaints, queries and resolve issues in coordination with the concerned departments.
- Conduct regular follow-ups for repeat business and new project opportunities.
- Maintain proper records of client communications, orders and project status.
- Coordinate site visits and client meetings whenever required.
- Ensure timely collection of payments and follow up on outstanding receivables.
- Prepare regular reports regarding client accounts, orders and business status.
Required Skills
- Excellent communication and client handling skills.
- Strong follow-up and negotiation skills.
- Good knowledge of MS Office and Excel.
- Ability to coordinate with multiple departments.
- Good problem-solving and decision-making skills.
- Professional approach and strong relationship management skills.
- Ability to manage multiple clients and projects simultaneously.