We are looking for confident and articulate female professionals with excellent English communication skills to join our client-facing team. The role involves regular interaction with clients, handling calls and follow-ups, maintaining relationships, and ensuring a smooth and qualified client experience.
Key Responsibilities
- Handle inbound and outbound client calls and communicate professionally.
- Build and maintain strong relationships with existing and prospective clients.
- Understand client requirements and coordinate internally for timely resolution.
- Conduct regular follow-ups with clients and maintain clear communication.
- Manage client queries, requests and feedback with professionalism.
- Maintain accurate records of client interactions and follow-up activities.
- Coordinate meetings, discussions and other client-facing activities as required.
- Ensure a positive and consistent client experience throughout the engagement.
Requirements
- Minimum 2 years of experience in client servicing, customer relationship management, telesales, business development, inside sales or a similar client-facing role.
- Fluent spoken and written English is essential.
- Excellent verbal communication and interpersonal skills.
- Confident, presentable and comfortable speaking with clients over the phone and in person.
- Strong follow-up skills and ability to maintain long-term client relationships.
- Good working knowledge of MS Office / Google Workspace.
- Candidates should be locally based in Thane or Mumbai and comfortable commuting to the workplace.
Key Skills: Client Relationship Management | Excellent English Communication | Calling | Client Servicing | Follow-ups | Interpersonal Skills | Coordination | Professional Communication