- Were looking for sharp, tech-savvy Client Experience Operations Specialists to join our team.
- You'll work closely with our onshore team and implementation specialists to help clients on the Rise platform, primarily to validate configuration details, prepare reports, and assist with project tracking.
Role & responsibilities
- Review and validate client configurations to ensure they meet established standards and requirements.
- Assist with updating client records and system configurations based on provided data.
- Generate and maintain reports for internal and external stakeholders.
- Identify inconsistencies or errors in client data and work proactively to resolve them.
- Collaborate with internal teams to keep projects on track.
Preferred candidate profile
- This role is ideal for someone with 2-5 years of experience in a support, operations, or client services function who is highly organized, confident with data, and comfortable using contemporary software tools.
- Open for PCP training after onboarding.
- Proficiency in supporting software systems, including troubleshooting and configuration.
- Strong proficiency in Microsoft Excel including formulas, pivot tables, and data manipulation.
- Comfortable learning & using tools like Zoho, Zendesk, Asana, Trello, or similar platforms.
- Highly detail-oriented, organized, and able to prioritize tasks effectively.
- Effective time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills in English.
- Ability to work independently and as part of a team, ensuring alignment with business goals.
- Previous experience in quality assurance or testing environments is a plus.
- Experience in training or supporting end users on software solutions is a plus.