Education Qualification: Bachelors degree in computer science or related field or higher with minimum 7 years of relevant experience.

This role will contribute to maintaining a high-availability environment. Due to large number of assets to manage and the different vendor technologies, the role may require expert knowledge to adapt with the required skills on new technologies and scripting requirement to manage the infrastructure.

Your future duties and responsibilities:

Oversee the configuration, monitoring, and troubleshooting of Citrix environments, including XenApp, XenDesktop, and Citrix ADC (NetScaler).

Provide technical support to end-users, resolving Citrix-related incidents and service requests in a timely manner.

Conduct regular health checks on Citrix server farms, ensuring optimal performance and availability of virtual applications and desktops.

Work closely with IT teams to implement upgrades, patches, and new features, as well as to optimize the Citrix environment.

Exhibit high reactivity, proactive improvements and capacity to follow plan action linked to new projects and/or incident remediation are part of the day to day of this position. The team follows ITIL methodology and is part of the day-to-day operations.

Create and maintain documentation for procedures, configurations, and troubleshooting guides to enhance team knowledge and efficiency.





The team is working in an FTS (Follow-the-sun) setting having members spread around the globe in Canada, USA, Brazil, France, Spain, India, Hong Kong and Singapore.

Required qualifications to be successful in this role:

Must to have Skills-

Must have at least 7 years of experience in Citrix CVAD administration, troubleshooting and knowledge of the product.

A sound knowledge in Citrix NetScaler, StoreFront and DDC administration and troubleshooting Windows Server administration

Must have background in developing and maintaining system documentation, including configuration guides, and standard operating procedures.

Capability to assess demand for their service or technology area and develop plans to meet future capacity needs and make recommendations to the manager.

Active Directory GPO management and PowerShell, Ansible or other scripting languages/skills

Virtualization and HVD Administration. Linux Red hat/Ubuntu/Debian administration skills (Linux VDA)

Preferably ITIL 4 Foundation qualification.

Good to have Skills-

Other technical skills that may be required:

Artifactory

PHP + JavaScript skills

CI/CD tools (Jenkins) skills

CyberArk

Transact-SQL

Ansible playbooks management (YAML) / Ansible Tower skills

Skills:

- Citrix Netscaler
- Communication
- CyberArk
- Infrastructure
- Transact-SQL

📌 Citrix Administration Professional (Bengaluru)
🏢 CGI
📍 Bengaluru