City Head Experience: 5–8 Years Location: Bangalore Industry: Education/EdTech/Home Tutoring The City Head will be responsible for the overall operational and business management of Bangalore. The role will focus on building a strong operating structure, ensuring smooth service delivery, managing city-level resources and teams, strengthening teacher and customer operations, monitoring business performance, and ensuring operational efficiency and sustainable city growth.

- City Operations & Business Management Take complete ownership of day-to-day Bangalore city operations and business management. Establish and maintain efficient processes, systems, and operating standards across the city. Ensure smooth coordination between academic, teacher, operations, customer success, HR, and support functions. Monitor overall city performance, identify operational gaps, and implement corrective actions. Drive operational efficiency, productivity, cost control, and effective utilization of city resources. Ensure all city-level activities are aligned with company policies, processes, and management guidelines.
- Team Leadership & People Management Lead, mentor, and manage the Bangalore city team across relevant functions. Define roles, responsibilities, KPIs, and performance expectations for team members. Conduct regular performance reviews and ensure accountability and timely execution. Build a collaborative, disciplined, and high-performance team culture. Identify manpower requirements and coordinate with HR for recruitment and onboarding.
- Teacher / Tutor Operations Oversee teacher/tutor onboarding, deployment, availability, attendance, and operational coordination. Ensure adequate teacher availability based on student requirements and service commitments. Monitor teacher performance,



class continuity, punctuality, and service quality. Coordinate with academic and teacher-training teams to address capability and performance gaps. Resolve teacher-related operational issues and ensure smooth service delivery.
- Customer & Service Operations Ensure a high-quality and consistent customer experience across Bangalore operations. Monitor customer concerns, escalations, service issues, and resolution timelines. Coordinate with relevant teams to ensure timely resolution of customer and operational issues. Analyse customer feedback and identify opportunities to improve service quality and retention. Maintain strong relationships with key operational stakeholders.
- Business Performance & MIS Monitor city-level business performance through operational, financial, service, and productivity KPIs. Prepare and review regular MIS and management reports. Analyse business data to identify trends, operational bottlenecks, and improvement opportunities. Track budgets, costs, resource utilization, and operational efficiency. Present regular performance updates and action plans to senior management.
- Process Improvement & Governance Develop and implement SOPs to improve consistency and efficiency across city operations. Identify process gaps and lead continuous improvement initiatives. Ensure compliance with company policies, documentation standards, and internal controls.



Maintain appropriate operational records and ensure timely reporting. Coordinate with management on city-level projects, initiatives, and strategic priorities.
- Market & City Expansion Support Develop a strong understanding of the Bangalore education and home-tutoring ecosystem. Support management in evaluating operational feasibility for new locations, partnerships, and initiatives. Provide market and operational insights to support business planning and city expansion. Build relationships with relevant education, community, and operational stakeholders. Key Skills & Competencies Strong operational and business management skills Excellent team leadership and people-management abilities Strong planning, execution, and process-management skills Excellent communication and stakeholder-management skills Strong analytical, problem-solving, and decision-making abilities Experience in managing city-level operations or multi-functional teams Strong understanding of MIS, KPIs, budgeting, and operational reporting Ability to build and implement SOPs and process improvements Experience in Education / EdTech / Home Tutoring will be an advantage Good knowledge of MS Excel / Google Sheets and MIS reporting Candidate Profile Experienced people leader with strong hands-on operational management experience Capable of independently managing city-level business operations Highly organised, process-oriented, and execution-focused Strong ownership and accountability mindset Comfortable managing multiple teams and stakeholders Customer-centric with a solid focus on service quality Ability to work in a fast-paced and evolving business environment Willing to travel within Bangalore as required

📌 City head (Bengaluru)
🏢 EMRIOM SOLUTIONS
📍 Bengaluru