This is Deepali Sharma from ASA (Authentic Staffing Agency).
We are leading HR Consultancy having more than 5000+ employees on our payroll serving Major Sectors like: Automobile, Auto Ancillary, Oil & Gas, Petrochemical, Pharma, Refineries, Manufacturing, IT from domestic as well as international locations.
Location: Navi Mumbai
Qualification: Any Graduate
Experience: 1 to 2 years preferred; freshers with excellent communication skills can also be considered.
Key Responsibilities:
- Handle incoming customer calls and resolve queries/complaints.
- Provide basic technical support and ensure timely resolution.
- Handle customer escalations professionally.
Key Requirements:
- Excellent communication skills in English and Hindi Mandatory.
- Good listening and customer-handling skills.
- Professional phone etiquette.
- Comfortable handling a high volume of calls.
- Basic technical aptitude and willingness to learn.
- Customer-focused and comfortable working in a fast-paced setting.