- Own Company's global product strategy and roadmap.
- Drive the transition toward an AI-native and Agentic AI-led platform .
- Identify where AI agents can fundamentally redesign enterprise workflows.
- Improve product velocity, prioritization, usability and customer outcomes.
- Build a solid product organization focused on customer needs and measurable business value.
Engineering & Technology
- Lead the global Engineering, Technology and AI organizations.
- Drive excellence in architecture, scalability, reliability, security and engineering velocity.
- Accelerate capabilities around Agentic AI, AI agents, orchestration, tool use, enterprise APIs, context, memory, evaluation and governance .
- Move AI rapidly from experimentation into reliable, scalable enterprise products.
- Drive adoption of AI-assisted software engineering to improve productivity and speed.
Customer Success & Customer Operations Lead the global customer organization across:
- Customer Success
- Professional Services / Implementation
- Technical Support
- Customer Account Management
- Adoption, Renewals and Retention
Company Leadership
- Partner closely with the CEO on strategy and execution.
- Help shape Company's long-term Agentic AI strategy.
- Drive accountability across global teams.
- Build and mentor strong senior leadership across Product, Engineering, AI and Customer.
- Participate in major strategic and investment decisions.
Sales and Marketing will remain outside this role , though the COO will work closely with GTM leadership on product differentiation, customer requirements and Agentic AI positioning.