Chat Support Executive (Mumbai)

Chat Support Executive (Mumbai)

24 Sep
|
Bhanix
|
Mumbai

24 Sep

Bhanix

Mumbai

Roles and Responsibilities :

- Provide exceptional chat support to customers through various channels (e.g., WhatsApp, Facebook Messenger).

- Handle customer inquiries, resolve issues, and provide solutions in a timely and skilled manner.

- Collaborate with internal teams to escalate complex cases or issues that require further assistance.

- Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

- 1-7 years of experience in non-voice process (chat/email) customer support.

- Strong understanding of fintech industry trends and products/services offered by NBFCs.

- Excellent communication skills for effective interaction with customers over digital platforms.

📌 Chat Support Executive (Mumbai)
🏢 Bhanix
📍 Mumbai

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