Team Member- Information Services (change management)

Position Summary The Change Co-ordinator is responsible for governing, coordinating, and continuously improving the organization's Change Management process to ensure that all changes are planned, assessed, approved, implemented, and reviewed in a controlled manner.

Key Responsibilities

Change Governance & Process Management

- Own and manage the end-to-end Change Management process.
- Ensure all Requests for Change (RFCs) are reviewed, assessed, approved, and implemented in accordance with defined policies and procedures.
- Review and evaluate change requests for completeness, business impact, technical impact, risk, and implementation readiness.
- Ensure appropriate risk assessments, testing evidence, rollback plans, and stakeholder approvals are in place.
- Challenge and validate change plans to ensure successful implementation and minimal business impact.
- Maintain forward schedule calendar do implement planned changes.

CAB (Change Advisory Board) Management

- Plan, coordinate, and facilitate Change Advisory Board (CAB) meetings.
- Ensure emergency changes are reviewed through appropriate governance mechanisms.

Stakeholder Communication

- Communicate approved changes, maintenance windows, outages, and implementation schedules to stakeholders.
- Ensure stakeholders are informed of change impacts, risks, and mitigation plans.

Change Monitoring & Reporting





- Conduct post-implementation reviews and ensure lessons learned are captured.
- Analyse failed, backed-out, emergency, and unauthorized changes.

Continual Service Improvement

- Drive initiatives to improve change success rates and reduce change-related incidents.
- Identify trends and root causes of failed or emergency changes.

Required Qualifications

- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- ITIL Foundation certification (good to have).

Experience Requirements

- 510 years of experience in IT Service Management, Operations, Infrastructure, or Change Management.
- Minimum 3 years of hands-on Change Management experience in a medium to large enterprise setting.

Required Skills & Competencies Technical & Process Skills

- Strong understanding of ITIL Change Enablement/Change Management practices.
- Knowledge of Incident, Problem, Release, Deployment, and Service Continuity processes.
- Experience in risk assessment and service impact analysis.
- Strong reporting and data analysis capabilities.

Behavioural Competencies

- Excellent communication and stakeholder management skills.
- Strong coordination and facilitation abilities.
- Ability to influence without direct authority.
- Analytical and problem-solving mindset.
- Strong attention to detail and governance focus.
- Ability to work under pressure and manage multiple priorities.

📌 Change Coordinator (Udaipur)
🏢 Secure Meters
📍 Udaipur