Position : Centre Manager

Department : Operations

Location : Najafgarh, New Delhi

Key Role : The incumbent will be responsible for the overall operations of the centre, including full P&L; ownership and ensuring operational excellence.

Qualification and Experience : Post Graduate / Graduate with min. 10 years of relevant experience.

Industry Preference: Healthcare

Knowledge and Specific Skills: Business understanding, data analytics, people management skills and process orientation

Key Responsibilities:

- Own the P&L; of the centre and drive revenue growth, profitability and achievement of business targets.
- Partner in developing and executing strategic, operational, and growth plans aligned with organizational objectives.
- Lead business development initiatives and strengthen relationships with doctors, corporates, local authorities and key stakeholders.
- Drive patient acquisition, retention, and customer experience excellence across all service lines.
- Ensure effective operations through optimal utilization of infrastructure, manpower, and resources.
- Monitor and improve key business, operational, clinical, and financial performance indicators.
- Ensure adherence to clinical quality standards, patient safety protocols, and ethical medical practices.




- Drive compliance with statutory, regulatory, accreditation, and organizational requirements.
- Lead cost optimization, productivity enhancement, and resource utilization initiatives to improve profitability.
- Oversee revenue cycle management, including billing accuracy, claims management, collections, and receivables.
- Ensure effective management of assets, inventory, medical records, and critical infrastructure.
- Act as the escalation point for operational, customer, and clinical issues, ensuring timely resolution.
- Build, lead, and develop high-performing teams through effective workforce planning, performance management, and employee engagement.
- Effective team management with special focus on employee engagement and training initiatives.
- To monitor performance of the team and share constructive feedback for the development and performance improvement.
- Foster cross-functional collaboration with corporate team, clinical team and other stakeholders to achieve business goals.
- Drive a culture of accountability, operational excellence, continuous improvement, and customer-centricity across the business unit.
- Any other role assigned by the management.

📌 Center Manager (Delhi)
🏢 Centre for Sight
📍 Delhi