Effective coordination on key projects to ensure smooth execution To attend & resolve complaints within agreed time frame
Warrantee certificate
Interact with Product Management teams in India on Quality issues.
Effectively co-ordinate and manage the quality installation process of ceilings/wall panels in the given territory / area. Provide effective support to Sales team.
Assist Training manager on Regional Installation training activities.
2. PRODUCT & AREA OF RESPONSIBILITY
Installation training activities
Supervision of Mock-ups for Quality
Handling Customer Service Complaints Related to Site
Handling Quality issues and Safety at client Site
3. KEY RESPONSIBILITIES /PROCESSES
- Coordination with cross functions (Logistics, sales, support, etc) on key projects (high importance and/or Multi product specification projects) as directed by Regional head to help win the projects by timely mock-up & also smooth execution.
- Ensuring Installation of products is strictly as per Knauf guidelines.
- Check, guide and report about site condition to Regional Head.
- Ensure proper storage of material at site as per Knauf Norms.
- Training to the Installers on Knauf Norms
- Ensure usage of correct tools at sites.
- Effective Complaint handlings and customer Service.
- Support to Product Managers by handling queries regarding right products and installation details.
- Guidance and training to Sales Support team for correct ordering of the material and accessories.
- Regular feedback from Project Managers on quality of installations, products, and accessories.
- Continuous improvement in installation process and promotion of right Knauf accessories.
- Safety measures undertaken by Channel Partner responsible for Installation
- L3 products – Interact with product managers and set off installation process and be the nodal point of contact for ceiling installers.
- Mock up – arranging and supervision
4. ORGANISATIONAL RELATIONSHIPS
Reporting to : Regional Manager
5. MEASURES OF EFFECTIVENESS
· Installation to be as per Knauf guidelines ONLY
· Acceptable quality & on time mock up at key projects.
· Ensure entire system is of Knauf make or is Knauf approved
· Recommend use of proper items & accessories as per site requirement
· Certification of satisfactory installation as per Knauf Guidelines for major sites. (≥ 10 K M2)
· Nil complaints on Installation & coordination from the sites.
· Complete Training programs as per schedule.
· Timely reports to Regional heads & Product Team.
· Regular reports on feedback from Architects and Product Managers.
7. KEY SKILLS AND COMPETENCIES
· 3 + years’ experience of site handling of Complex commercial constructions with a contracting company or Project Management Consultancy
· Exposure to Project Management and building services including electrical / mechanical / plumbing service.