TVS Electronics Limited is looking for a Customer Care Officer to handle customer queries, service requests, follow-ups, and coordination with internal teams to ensure timely resolution of customer issues.
Roles & Responsibilities
- Handle customer calls, emails, and service-related queries.
- Understand customer concerns and provide appropriate support.
- Coordinate with service and internal teams for issue resolution.
- Follow up on pending service requests and customer complaints.
- Maintain customer details and update records regularly.
- Track service requests and ensure timely closure.
- Escalate unresolved customer issues to the concerned team.
- Communicate service status and updates to customers.
- Maintain daily reports related to customer calls, complaints, and service requests.
- Ensure good customer experience through professional and timely communication.
- Support other customer service and coordination activities as required.
Candidate Profile
- Any Graduate / Diploma.
- Freshers can apply.
- 0–2 years of experience in Customer Care, Customer Support, Front Office, or Coordination roles is preferred.
- Good verbal and written communication skills.
- Good knowledge of MS Office, especially Excel and email communication.
- Positive customer-handling and coordination skills.
- Ability to communicate professionally with customers.
- Tamil and English communication skills preferred.
- Candidates should be willing to work from the Nungambakkam, Chennai location.
Key Skills
- Customer Handling
- Customer Support
- Customer Communication
- Complaint Handling
- Service Coordination
- Follow-up & Escalation
- MS Excel
- Email Communication
- Data Entry & Documentation
- Good Communication Skills
- Problem Solving
- Team Coordination
Location: Nungambakkam, Chennai
Company: TVS Electronics Limited
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
📌 CCO (Customer Care Officer) (Chennai)
🏢 TVS Electronics
📍 Chennai
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