Department: Customer Relationship Management / Service
Industry: Automobile Dealership
Experience: Freshers & Experienced Candidates Can Apply
Working Hours: 9:00 AM to 6:30 PM
JOB RESPONSIBILITIES
- Handle customer calls and enquiries professionally.
- Follow up with customers regarding vehicle service, appointments, and feedback.
- Coordinate service appointments and remind customers about scheduled visits.
- Maintain regular communication with customers and provide necessary updates.
- Collect customer feedback and ensure proper follow-up on customer concerns.
- Coordinate with the Service Advisor and Service Department to resolve customer queries.
- Make follow-up calls after service to check customer satisfaction.
- Maintain customer records and update CRM/system data regularly.
- Support customer retention and improve customer relationships.
- Prepare daily follow-up reports and submit them to the reporting manager.
- Handle customer complaints politely and escalate significant issues to the concerned manager.
REQUIRED SKILLS
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Ability to speak Tamil; knowledge of English/Hindi will be an added advantage.
- Customer-friendly attitude.
- Good follow-up and coordination skills.
- Willingness to learn and work as part of a team.
ELIGIBILITY
- Freshers can apply.
- Candidates with experience in customer service, telecalling, CRM, automobile, or sales will be preferred.
- Minimum qualification: 12th Pass / Any Degree.
KEY RESPONSIBILITY To maintain good customer relationships, ensure timely follow-up, and support customer satisfaction and retention. Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund