We are hiring a Call Quality Analyst (QA) – Telecalling Sales Process to monitor, audit, and improve the quality of outbound sales calls in a BPO environment. This role requires hands-on experience in call monitoring, sales process auditing, CRM tagging verification, and conducting structured training sessions for telecalling teams. ? Key Responsibilities • Monitor and audit outbound telecalling sales calls daily • Ensure script adherence and process compliance • Identify mis-selling, false commitments, and policy violations • Verify CRM tagging and call disposition accuracy • Detect call avoidance and improper lead handling • Maintain structured QA scorecards and reports • Conduct refresher training and roleplay sessions • Improve objection handling and closing skills • Share weekly quality performance reports with management ✅ Required Experience • Minimum 1–3 years experience in BPO QA (Voice Process) • Experience in sales call auditing is mandatory • Strong understanding of telecalling sales process • Experience conducting training sessions preferred • Knowledge of CRM systems and quality scorecards ? Candidate Profile • Must have worked in Domestic BPO / Voice Process • Strong listening and analytical skills • Confident in giving structured feedback • Comfortable handling 30–40 call audits per day • Work From Office – New Delhi ? Job Details Location: Defence Colony, Recent Delhi Type: Full Time (6 Days Working) Salary: Fixed + Performance Incentive Candidates without prior BPO voice process QA experience should not apply.

📌 Call Quality Analyst ( BPO-Sales Process) (New Delhi)
🏢 Dietitian Natasha
📍 New Delhi