Requirements:

A) Educational Qualifications

● Any Graduate in Social work(BSW/BA ) in counselling or psychotherapy or geriatrics or social work.Preferrably Post Graduate (MA/MSW/MSc Psychology) in counselling or psychotherapy or geriatrics or social work.

B) Working Experience:

● Experience in working at any of the response systems/ health emergency connect Centre/other connect Centre.

● 3 years, preferably counselling experience or working with the elderly

C) Skills Required:

- Excellent communication skills .
- Counselling.
- Telephone etiquette.
- Empathy.
- Listening skills.
- Patience and politeness with elderly persons.
- Decision making.
- Relationship building.
- Fluency in English, Language of the state and Hindi.

D) Roles & Responsibilities:

- Person will be responsible for attending the calls made to the helpline number
- Person will be responsible to quickly assess the genuine/serviceable calls.
- Person will be responsible for responding to the calls made by the elderly to the helpline number.
- Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.




- Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline.
- Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.
- Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action.
- Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
- Person will be required to generate necessary reports and case studies regarding the calls.
- Knowledge of Kannada is desirable.

How to Apply: To apply please send in your CV along with Suitability note and salary expectations to [email protected] with subject line “Call Officers" by 30th September 2026. Applications will be reviewed on a rolling basis.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Perks

- Health insurance
- Paid time off
- Provident Fund

Experience:
- total work: 3 years (Required)

Work Location: In person

📌 Call Officer (Bengaluru)
🏢 nightingales medical trust
📍 Bengaluru