We are looking for a proactive and organized Call Coordinator to manage incoming and outgoing calls, coordinate with customers and internal teams, schedule appointments or service requests, and ensure timely follow-up and resolution.

Key Responsibilities

- Handle incoming customer calls and respond to queries professionally.

- Make outbound calls for follow-ups, confirmations, reminders, and service updates.

- Coordinate customer requirements with relevant internal teams.

- Schedule appointments, visits, deliveries, or service calls.

- Maintain accurate call logs, customer records, and follow-up details.

- Track pending requests and ensure timely closure.

- Escalate complaints or unresolved issues to the appropriate department.

- Follow up with customers to confirm satisfaction and completion of services.

- Prepare daily/weekly call and follow-up reports.





- Maintain professional communication with customers and team members.

- Achieve assigned call, follow-up, and service targets.

Required Skills

- Excellent verbal and written communication skills.

- Good telephone etiquette and customer-handling skills.

- Strong coordination and follow-up abilities.

- Basic knowledge of MS Office/Google Workspace.

- Ability to maintain accurate records and reports.

- Valuable organizational and time-management skills.

- Ability to work under pressure and manage multiple tasks.

- Required Qualification

- Graduate having experience of working CRM software

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Call Co-ordinator (Hyderabad)
🏢 VU Technologies
📍 Hyderabad