We are looking for an experienced Call Centre Manager – Outbound to manage day-to-day outbound operations, drive team productivity, achieve business targets, and ensure high-quality customer interactions.

Key Responsibilities

- Manage and monitor daily outbound calling operations and overall team performance.

- Lead, coach, and motivate Team Leaders, Telecallers, and Executives to achieve targets.

- Set daily, weekly, and monthly calling and conversion targets.

- Monitor key KPIs such as calls per day, connect rate, conversion rate, productivity, AHT, occupancy, and agent performance.

- Prepare and analyze daily/weekly/monthly MIS reports and dashboards.

- Identify performance gaps and implement corrective action plans.

- Ensure proper utilization of manpower and optimize team productivity.

- Coordinate with HR, Training, Quality, and other departments for smooth operations.

- Conduct regular performance reviews and provide feedback to team members.

- Ensure adherence to company processes, scripts, quality standards, and compliance requirements.

- Handle escalations and resolve operational issues effectively.





- Advanced knowledge of MS Excel is required.

- Strong hands-on experience with Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS/COUNTIFS, IF formulas, conditional formatting, data validation, charts, and dashboards.

- Ability to analyze large datasets and identify trends, gaps, and productivity issues.

- Prepare automated and management-level MIS reports and performance dashboards.

- Strong understanding of data analysis, manpower planning, productivity tracking, and target vs. achievement reports.

Required Skills-

- Strong leadership and team-management skills.

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Target-oriented and result-driven approach.

- Valuable understanding of outbound call-centre operations.

- Strong knowledge of MIS and Excel-based reporting.

- Ability to work under pressure and manage multiple priorities.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Call Centre Manager (Bhopal)
🏢 Jay Ambey Emergency Services
📍 Bhopal