Company Description ShopWordWeb Solution empowers businesses to grow in the digital era by offering end-to-end solutions that blend creativity, technology, and strategy. The company builds modern, responsive, and user-friendly websites while managing multi-channel e-commerce operations across platforms such as Amazon, Flipkart, and Meesho.

Its expertise in digital marketing, social media advertising, and performance-driven campaigns helps clients reach target audiences, increase ROI, and strengthen customer relationships. Rather than only creating websites or running ads, ShopWordWeb Solution develops complete digital ecosystems that drive visibility, trust, and sustainable business success.

Role Description The Call Center Specialist is a full-time, on-site role based in Surat. This position is responsible for handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing accurate information about products and services.

The specialist will document interactions in call center systems, follow scripts and guidelines where appropriate, and escalate complex cases to the relevant teams. Daily responsibilities include maintaining a professional tone, meeting performance and quality targets, and collaborating with colleagues to ensure a positive customer experience. The role also involves updating records,



using computer-based tools efficiently, and contributing feedback to improve customer support processes.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, patience, and problem-solving.
- Candidates should possess excellent Communication abilities, including clear spoken and written communication in relevant languages.
- Candidates should possess experience or familiarity with Contact Centers, including call handling procedures, call documentation, and use of CRM or ticketing systems.
- Candidates should possess solid Computer Literacy, including the ability to work with office software, web-based tools, and call center applications.
- Candidates should ideally have prior experience in a call center or customer-facing role, preferably in e-commerce or digital services.
- Candidates should demonstrate strong organizational skills, attention to detail, and the ability to work in a rapid-paced, target-driven environment.
- A high school diploma or equivalent is required; additional education in business, communications, or related fields is an advantage.
- Willingness to work on-site in Surat and flexible scheduling, including possible shifts or weekends, as business needs require.

📌 Call Center Specialist (Surat)
🏢 shopwordweb solution
📍 Surat