Job Responsibilities:

- Handle incoming and outgoing patient calls professionally and courteously.

- Provide accurate information about appointments, doctors, departments, services, and hospital facilities.

- Schedule, confirm, cancel, and reschedule appointments based on doctors’ daily schedules.

- Respond to patient queries, requests, and complaints over the phone and coordinate with the concerned departments.

- Maintain accurate records of calls, patient enquiries, appointments, and follow-ups.

- Maintain patient confidentiality and ensure data privacy at all times.

- Provide appropriate information during emergencies as per hospital protocols and escalate calls to the concerned department when required.

- Coordinate with Front Office, OPD, Emergency, Billing, and other relevant departments.





- Collect patient feedback over the phone and escalate unresolved issues to the concerned team.

- Follow NABH standards, hospital SOPs, communication protocols, and patient-safety requirements.

- Perform any other duties or assignments as directed by Management based on operational requirements.

Key Skills:

- Good communication and interpersonal skills.

- Polite, patient, and professional approach.

- Basic computer knowledge and good typing skills.

- Ability to handle patient queries and complaints calmly.

- Positive coordination and follow-up skills.

- Ability to work effectively as part of a team.

- Knowledge of hospital processes and appointment handling is an advantage.

Benefits

- Provident Fund

Work Location: In person

📌 Call Center Executive (Chennai)
🏢 Sugam Hospitals
📍 Chennai