Job Summary

We are looking for an experienced and customer-focused Café Manager to oversee the day-to-day operations of the café. The candidate will be responsible for maintaining high service standards, managing the team, ensuring customer satisfaction, controlling operational costs, and achieving sales and profitability targets.

Key Responsibilities

1. Café Operations

- Manage the daily operations of the café, including opening and closing procedures.
- Ensure smooth coordination between service, kitchen, billing, and support teams.
- Maintain high standards of food quality, service, cleanliness, and hygiene.
- Ensure all SOPs and operational procedures are followed consistently.
- Monitor the availability and proper presentation of food and beverage items.

2. Team Management

- Supervise, train, and motivate café staff.
- Prepare duty rosters and allocate responsibilities effectively.
- Monitor staff attendance, grooming, discipline, and performance.
- Conduct regular briefings and provide feedback to team members.
- Coordinate with HR and management regarding staffing and employee-related matters.

3. Customer Service

- Ensure a welcoming and positive guest experience.
- Handle customer feedback, complaints, and service recovery professionally.
- Build strong relationships with regular customers.
- Monitor service speed and overall customer satisfaction.

4. Sales & Revenue

- Drive café sales through effective promotions, upselling, and customer engagement.
- Monitor daily sales and revenue performance.
- Identify opportunities to increase average customer spending.




- Support management in achieving monthly sales and profitability targets.

5. Inventory & Cost Control

- Monitor stock levels of food, beverages, packaging materials, and other supplies.
- Coordinate with Stores/Purchase for timely replenishment.
- Minimize wastage, pilferage, and unnecessary operational expenses.
- Ensure proper receiving, storage, and usage of products.
- Conduct regular stock checks and support inventory reconciliation.

6. Cash & Billing Management

- Monitor daily billing and cash-handling procedures.
- Ensure accurate POS transactions and settlement of daily sales.
- Maintain proper records of cash, card, UPI, and other payments.
- Report any discrepancies to the concerned manager immediately.

7. Food Safety & Hygiene

- Ensure compliance with food safety, hygiene, and sanitation standards.
- Conduct regular checks of the café, kitchen, storage, and service areas.
- Ensure staff follow proper grooming and hygiene standards.
- Coordinate with the kitchen team to maintain consistent food quality.

8. Administration & Reporting

- Prepare and submit daily/weekly/monthly operational reports as required.
- Monitor sales, expenses, wastage, inventory, and staff performance.




- Coordinate with the Operations Manager, General Manager, HR, Accounts, Stores, and Purchase departments.
- Ensure all required records and checklists are maintained properly.

Required Skills & Competencies
- Strong leadership and team-management skills.
- Excellent customer-service and communication skills.
- Valuable knowledge of café/restaurant operations.
- Knowledge of POS and basic computer applications.
- Good understanding of inventory and cost control.
- Ability to handle customer complaints professionally.
- Strong organizational and problem-solving abilities.
- Ability to work under pressure and manage multiple responsibilities.
- Good knowledge of food safety, hygiene, and hospitality standards.

Qualification & Experience
- Graduate/Diploma in Hotel Management, Hospitality Management, or a related field preferred.
- 2–5 years of relevant experience in café, restaurant, QSR, or hospitality operations.
- Candidates with strong experience in café operations and team handling will be preferred.

Key Performance Indicators (KPIs)
- Café sales and revenue achievement.
- Customer satisfaction and service quality.
- Food and beverage cost control.
- Inventory accuracy and wastage reduction.
- Staff productivity and attendance.
- Hygiene and operational compliance.
- Upselling and average customer spend.
- Overall profitability and operational efficiency.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off

Work Location: In person

📌 Cafe Manager (Khairani)
🏢 Voyage Hotels u0026 Resorts
📍 Khairani