We are looking for an energetic, confident, and responsible Café Manager who can take ownership of the day-to-day functioning of Skybox Café.

The person will be the face of the café for customers, handle online and walk-in enquiries, convert birthday parties and other event enquiries, coordinate with the team, and ensure customers have an excellent experience.

This is a hands-on role for someone who enjoys people, hospitality, sales, events, and social media.

Key Responsibilities

Café Operations

- Oversee the day-to-day operations of the café.
- Ensure the café is clean, organized, presentable, and ready for customers.
- Coordinate with kitchen and service staff to ensure smooth operations.
- Monitor service quality, order timelines, cleanliness, and customer experience.
- Handle customer complaints and resolve issues professionally.
- Ensure staff follow proper systems, discipline, and service standards.
- Monitor inventory and coordinate with management regarding requirements.
- Open/close the café and ensure daily operations are completed properly.

Enquiries & Sales

- Handle all enquiries received through Instagram, Facebook, WhatsApp, phone calls, and walk-ins.
- Respond quickly and professionally to enquiries.
- Understand customer requirements and recommend suitable options.
- Handle and close birthday party, celebration, private event, and other booking enquiries.
- Follow up with interested customers until the booking is confirmed.
- Maintain enquiry and booking records.
- Identify opportunities to increase bookings and revenue.





Events & Birthday Parties

- Coordinate with customers regarding event requirements.
- Discuss packages, food, décor, seating, activities, timings, etc.
- Coordinate with the internal team to ensure events are executed smoothly.
- Be present during key events and ensure everything goes according to plan.
- Build relationships with customers and encourage repeat bookings and referrals.

Social Media & Customer Engagement

- Be comfortable appearing on Skybox Café's social-media pages when required.
- Participate in Reels, videos, stories, event coverage, and promotional content.
- Help create ideas for social-media content.
- Engage with customers online and respond to comments/messages professionally.
- Understand current Instagram trends and help promote café offers and events.

What We're Looking For
- Excellent communication skills in English and Hindi.
- Confident, friendly, energetic, and presentable personality.
- Strong customer-handling and sales skills.
- Comfortable talking to strangers and converting enquiries into bookings.
- Good organizational and multitasking abilities.
- Ability to manage a team and take responsibility.
- Comfortable using WhatsApp, Instagram, Facebook and basic computer applications.
- Someone who doesn't wait for instructions for every small task and can take ownership and get things done.
- Willing to work during weekends and busy event periods.

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person

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