Position - Call Center Executive (CCE) – Marketing Research
Department - Marketing Research / Survey Operations
Location - Bangalore / Noida
Employment Type - Full-Time
Job Summary
We are looking for enthusiastic and communication-skilled Call Center Executives (CCE) to conduct telephone-based marketing research and survey activities.
The CCE will be responsible for contacting respondents, conducting structured surveys, collecting accurate information, and recording responses as per the provided questionnaire and project guidelines.
Key Responsibilities
· Make outbound calls to respondents as per the assigned project.
· Conduct market research and opinion surveys professionally and confidently.
· Follow the questionnaire/script accurately while maintaining a natural conversation.
· Explain the purpose of the survey clearly and encourage respondents to participate.
· Record respondent answers accurately in the designated survey system.
· Maintain proper call quality and adhere to project-specific guidelines.
· Ensure complete and accurate data collection within the given timelines.
· Handle respondent queries and objections politely and professionally.
· Maintain respondent confidentiality and follow data privacy requirements.
· Achieve daily/weekly calling and survey completion targets.
· Coordinate with Team Leaders and QA teams for feedback and performance improvement.
· Follow company policies, attendance requirements, and operational processes.
Required Skills
· Excellent verbal communication skills.
· English communication is mandatory.
· Proficiency in the required regional language is preferred/mandatory as per project requirement.
· Good listening and interpersonal skills.
· Ability to follow a structured questionnaire or calling script.
· Basic computer knowledge and ability to work with web-based applications.
· Good typing and data-entry skills.
· Ability to handle repetitive calling tasks with patience and professionalism.
· Target-oriented and comfortable working in a team environment.