Business Development Executive – B2C

Company: UrbanRoof Pvt. Ltd.

Location: Pune, Maharashtra

Employment Type: Full-Time | On-Site

Department: Business Development / Sales

Experience: Freshers and experienced candidates are welcome

About UrbanRoof

UrbanRoof Pvt. Ltd. provides professional building repair, waterproofing, rehabilitation, and related construction solutions for residential and commercial properties.

We are looking for a motivated and customer-focused Business Development Executive – B2C to connect with residential customers, understand their requirements, and convert enquiries into successful business opportunities.

Key Responsibilities

- Connect with potential residential customers through phone calls, emails, and Business WhatsApp.
- Respond to customer enquiries and provide timely information about UrbanRoof's services.
- Understand customer requirements and identify suitable solutions based on their needs.
- Explain services, processes, quotations, and other relevant information clearly to customers.
- Follow up with leads regularly through calls, email, and Business WhatsApp.
- Schedule customer appointments, consultations, and property/site visits where required.
- Coordinate with the relevant internal teams for site inspections, quotations, and technical requirements.
- Prepare and share quotations, proposals, and service details with customers.
- Build and maintain strong relationships with prospective and existing customers.
- Handle customer queries and coordinate with internal teams to ensure timely resolution.
- Negotiate with customers and work towards converting qualified leads into confirmed projects.
- Maintain accurate records of leads, conversations, follow-ups, quotations, and conversions.
- Update and manage customer information using CRM, Excel, or other company systems.
- Identify opportunities for referrals, repeat business, and additional services.




- Achieve assigned monthly sales and conversion targets.
- Provide regular reports on lead status, follow-ups, conversions, and sales performance.

Requirements
- Bachelor's degree in BBA, B.Com, Marketing, Sales, Management, or a related field.
- Freshers are welcome to apply.
- Previous experience in sales, business development, telecalling, customer service, or real estate is an advantage but not mandatory.
- Excellent verbal and written communication skills.
- Comfortable communicating with customers over phone calls, email, and WhatsApp.
- Good persuasion, negotiation, and follow-up skills.
- Customer-focused approach with solid listening and problem-solving abilities.
- Confident, proactive, and target-oriented.
- Positive organizational skills and ability to manage multiple leads and follow-ups.
- Basic knowledge of MS Excel, MS Office, email, and WhatsApp Business.
- Fluency in English and Hindi is preferred. Marathi will be an advantage.

Preferred Skills
- Lead generation and lead conversion

- Telephonic communication

- Email communication

- WhatsApp Business communication

- Customer relationship management
- Sales follow-up

- Negotiation and closing

- Basic CRM knowledge
- Positive communication and presentation skills

Key Performance Areas
- Lead response and follow-up
- Lead-to-customer conversion

- Number of customer interactions

- Quotations and proposals converted

- Sales target achievement

- Customer relationship management
- Follow-up efficiency

- Customer satisfaction and referrals

Who Should Apply? This role is suitable for candidates who enjoy communicating with customers, building relationships, following up on leads, and developing sales opportunities.

Freshers with good communication skills and a willingness to learn are encouraged to apply.

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off

Work Location: In person

📌 Bussiness Development Executive (Pune)
🏢 UrbanRoof Private
📍 Pune