Business Readiness Lead

Position Summary The CCS 2.0 Business Readiness Lead will be responsible for planning, coordinating, and executing a variety of business and operational readiness activities required to support the successful rollout of the CCS 2.0 platform. This role will ensure that internal teams, business processes, client-facing functions, operational procedures, training materials, support models, and change-management activities are fully prepared before each migration wave and production deployment.

The Business Readiness Lead serves as a liaison between Product, Operations, Client Migration, Client Services, Implementation, and Technology teams to ensure business continuity and operational readiness throughout the CCS 2.0 transformation program.

Primary Responsibilities

Business Readiness Planning

- Develop and maintain the CCS 2.0 business readiness strategy and roadmap.
- Define readiness criteria for each migration wave and major milestone.
- Establish readiness checkpoints and governance reviews.
- Coordinate readiness activities across Operations, Product, Client Services, Account Management, and Technology teams.

Stakeholder Engagement and Change Management

- Develop stakeholder engagement plans.
- Coordinate communications with operational leaders and affected business teams.
- Coordinate change impact assessments.
- Drive adoption and organizational readiness activities.
- Ensure readiness concerns and risks are escalated appropriately.

Client Readiness Support

- Partner with Client Migration and Operations teams to assess client readiness.
- Validate client-specific operational requirements.
- Coordinate readiness reviews and migration checkpoints.
- Support migration wave planning and production readiness activities.
- Ensure business continuity plans are in place for client migrations.

Testing and Readiness Validation





- Coordinate business participation in SIT, UAT, parallel testing, and migration validation activities.
- Ensure operational workflows and business processes are fully tested.
- Validate production support procedures.
- Track business readiness defects and remediation activities.

Production Readiness and Hypercare

- Coordinate production support readiness and cutover preparation.
- Support hypercare planning and execution.
- Monitor readiness metrics and stabilization activities post go-live.
- Ensure ownership transitions to operational support teams.

Required Qualifications

Experience

- Experience with healthcare operations, product implementation, client deployment, program management, business readiness, or change management experience.
- Experience supporting large-scale technology implementations or platform migrations.
- Experience coordinating cross-functional teams across Operations, Product, Technology, and Client Services organizations.
- Experience supporting enterprise testing, UAT, readiness reviews, and go-live activities.

Preferred

- Experience in healthcare payer operations.
- Experience leading operational readiness for cloud or platform modernization initiatives.
- Familiarity with client onboarding, migration, implementation, or operational transformation programs.

Critical Competencies

- Business Readiness Management
- Organizational Change Management
- Operational Process Design
- Stakeholder Management
- Executive Communications
- Risk Management
- Client Readiness Planning
- Business Continuity Planning
- Cross-Functional Leadership
- Healthcare Operations

Expected Deliverables

- Business Readiness Strategy
- Readiness Governance Framework
- Change Impact Assessments
- Operational Readiness Assessments
- Client Readiness Reviews
- Training Plans and Materials
- UAT Business Validation Signoffs
- Production Readiness Reviews
- Hypercare and Support Transition Plans

📌 Business Readiness Lead (Hyderabad)
🏢 HCL INDIA
📍 Hyderabad