About the Role:

We are looking for a highly organised and proactive Business Operations & Practice Support Coordinator to support day-to-day business operations, commercial administration, coordination, documentation, and practice support activities.

The role will work closely with teams across Australia, South Africa, and India, helping ensure that business actions, deadlines, customer records, proposals, renewals, documentation, and operational follow-ups are managed efficiently.

Key Responsibilities:

Business Operations & Coordination

- Maintain action registers, initiative trackers, and follow-up lists.
- Track proposal, RFI, tender, SOW, and key delivery deadlines.
- Prepare meeting agendas, meeting packs, minutes, and action items.
- Coordinate routine communication across Australia, South Africa, and India.
- Prepare weekly management updates covering opportunities, delivery actions, renewals, and open risks.

Commercial & Customer Support

- Maintain CRM records, opportunity details, client information, and next-action dates.
- Coordinate renewal administration, including licence dates, reminders, quote packs, and status tracking.
- Maintain contract, SOW, PO, procurement, and client/vendor onboarding trackers.
- Coordinate supplier and customer portals and routine documentation.
- Track billing milestones and highlight them to the relevant team member without processing invoices.

Proposal & Documentation Support

- Prepare proposal packs, capability documents, tenders, and submission materials using approved content.
- Maintain CV libraries, case studies, capability statements, company information, and reusable content.
- Maintain compliance documents, government panel evidence, insurance certificates, and policies.
- Manage document repositories, templates, SOPs, and version control.

People & Practice Coordination

- Coordinate resource schedules and contractor availability.
- Support onboarding and offboarding administration.
- Follow up on timesheets and other operational inputs.




- Support conference and event logistics and post-event follow-ups.
- Assist with business process documentation and continuous improvement activities.

Requirements:

- 3–5 years of experience in business operations, project coordination, PMO, commercial administration, or professional-services support.
- Excellent written and verbal English communication skills.
- Strong documentation and presentation skills.
- Highly organised with the ability to manage multiple deadlines simultaneously.
- Proficiency in Microsoft 365 and familiarity with CRM, project/task management, and document-management platforms.
- Ability to work independently and follow defined processes and escalation paths.
- Robust attention to detail and follow-up skills.
- Ability to identify opportunities for process improvement.

Experience in consulting, technology, government procurement, or vendor/channel businesses will be an advantage.

Important Role Boundaries

This position does not involve:

- Accounting, bookkeeping, bank reconciliation, or Xero processing.
- Independent commercial negotiation or contractual commitments.
- SAS architecture, platform engineering, or technical solution ownership.

Client communication will be handled within established templates, processes, and escalation guidelines.

Key Skills:

Business Operations | Project Coordination | PMO | CRM Management | Documentation | Proposal Support | Tender Coordination | Commercial Administration | Microsoft 365 | Process Management | Stakeholder Coordination | Deadline Management | Client/Vendor Coordination

What Success Looks Like:

- All key actions, deadlines, and commitments are clearly tracked.
- No administrative delays or missed renewal, tender, proposal, or contractual milestones.
- Accurate and up-to-date CRM and document records.
- Reduced manual follow-up and coordination workload for senior team members.
- Increasing ability to independently manage routine operational activities.

Pay: ₹60,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Business Operations & Practice Support Coordinator (Ahmedabad)
🏢 Lanatus Systems
📍 Ahmedabad