Role & responsibilities

ROLE & RESPONSIBILITIES BUSINESS DEVELOPMENT EXECUTIVE

Company: Chemo Biological Pvt. Ltd.

Department: Business Development / Sales

Designation: Business Development Executive

Industry: Pharmaceutical / PCD Pharma Franchise

Role Purpose The Business Development Executive is responsible for generating new business opportunities and converting prospective customers into long-term business associates of Chemo Biological.

The executive acts as a key point of contact between the company and prospective/existing customers and is expected to understand their requirements, recommend suitable pharmaceutical products and business opportunities, conduct systematic follow-ups, close business, and contribute to sustainable sales growth.

Key Responsibilities

1. Lead Generation & New Business Development

- Identify and approach potential PCD franchise partners, pharmaceutical distributors, wholesalers, retailers and other eligible business prospects.
- Generate leads through calling, WhatsApp, online platforms, company enquiries, references and other approved channels.
- Contact fresh leads promptly and understand their business requirements.
- Develop new territories and identify opportunities for expanding the company's customer network.
- Maintain a consistent pipeline of prospective customers rather than depending only on incoming enquiries.

1. Customer Requirement Analysis

- Understand the customer's location, business profile, existing pharmaceutical experience and product requirements.
- Identify the therapeutic segments and products the customer is interested in.
- Understand the territory for which the customer is seeking business.
- Assess order requirements, expected business potential and immediate purchasing requirements.
- Recommend relevant products from the company's portfolio rather than sending an unfocused product list.

1. Product & Business Presentation

- Develop strong knowledge of the company's pharmaceutical portfolio.
- Explain product compositions, pack sizes, pricing and other approved commercial information accurately.
- Present the company's PCD Pharma Franchise chance professionally.
- Explain applicable monopoly/territory arrangements and associated commercial conditions clearly.
- Share approved product lists, price lists, promotional material and company information with interested prospects.
- Never make medical, commercial or territory commitments that have not been authorized by the company.

1. Sales Pitching & Lead Conversion

- Conduct confident and professional sales conversations.
- Identify the customer's actual concern before attempting to close the sale.
- Handle common objections regarding pricing, minimum order requirements, product selection, territory, competition and company credibility.
- Communicate the company's strengths using factual and approved information.
- Move every qualified prospect toward a defined next step such as product selection, quotation, documentation or order confirmation.
- Work consistently toward converting qualified leads into paying customers.

1. Follow-Up Management

- Follow up systematically with all active prospects.
- Categorize prospects according to their level of interest and business potential.
- Record the date and outcome of every important customer interaction.
- Maintain the next follow-up date for active prospects.
- Avoid excessive or unprofessional follow-ups while ensuring that genuine opportunities are not lost.
- Re-engage older qualified leads where appropriate.

1. Quotation & Order Coordination

- Prepare or coordinate quotations according to approved company pricing and policies.
- Confirm selected products, quantities, rates and applicable commercial terms with the customer.
- Coordinate with the concerned internal team for stock availability.
- Obtain necessary customer documentation before processing business wherever applicable.
- Ensure confirmed orders are communicated accurately to billing and dispatch teams.




- Avoid committing an unavailable product, unapproved rate or unrealistic dispatch timeline.

1. Customer Documentation

- Collect applicable business documents according to company requirements.
- Verify that required information has been submitted before forwarding the case for processing.
- Coordinate internally if any document or information is incomplete.
- Maintain confidentiality of customer and company information.

1. Existing Customer Development

- Maintain regular professional contact with existing customers.
- Follow up regarding repeat requirements and upcoming orders.
- Understand which products are performing well for individual customers.
- Identify opportunities for relevant portfolio expansion.
- Encourage repeat business through reliable service and timely communication rather than aggressive selling.
- Work toward developing long-term business relationships instead of focusing only on the first order.

1. Customer Relationship & After-Sales Coordination

- Remain available for legitimate customer queries after order confirmation.
- Coordinate with billing, accounts, dispatch or other departments when customer support is required.
- Communicate delays or operational issues transparently through approved channels.
- Escalate significant customer complaints to the appropriate senior person.
- Follow up after initial business to maintain continuity in the relationship.

1. CRM & Sales Records

- Maintain accurate records of new leads, contacted leads, follow-ups, quotations, converted customers and lost opportunities.
- Update customer contact details and relevant business information.
- Record important objections and reasons for lost business.
- Maintain daily and monthly sales activity records.
- Ensure that company-generated leads and customer information remain company property and are handled confidentially.

1. Daily Sales Discipline

- Begin each working day with a clear list of priority leads and pending follow-ups.
- Prioritize high-intent prospects without ignoring new enquiries.
- Complete planned customer calls and follow-ups consistently.
- Update customer records during or immediately after conversations.
- Review pending quotations and orders before the end of the day.
- Prepare the next day's priority follow-up list.

1. Target & Performance Responsibility

- Work toward assigned monthly and quarterly business targets.
- Track not only total sales but also lead conversion and repeat business.
- Maintain a healthy sales pipeline for future months.
- Identify reasons for low conversion and discuss corrective actions with the reporting manager.
- Focus on quality business and customer retention, not merely call volume.

Expected Sales Process The BDE should generally move a prospect through: Lead Received Initial Contact Requirement Identification Product/Territory Discussion Product Selection Quotation Follow-Up Objection Resolution Documentation Order Confirmation Billing/Dispatch Coordination After-Sales Follow-Up Repeat Business A lead should not remain indefinitely at the same stage without a recorded reason or next action.

Professional Standards The BDE represents Chemo Biological during every customer interaction. Communication should therefore be confident, respectful, accurate and professional.

The executive should never provide false information, guarantee sales/profits to a franchise partner, make unauthorized discounts, promise monopoly rights without approval, provide misleading product claims, or criticize competitors simply to secure an order.

The objective is not simply sell today.



It is to develop customers who trust the company, place repeat orders and have the potential to become long-term business associates.

Core Performance Areas

Performance can be monitored through new leads contacted, qualified leads generated, follow-ups completed, quotations issued, lead-to-order conversion, new customers acquired, monthly sales value, average order value, repeat-order rate, dormant customers reactivated, payment/order coordination accuracy, and customer retention.

Preferred candidate profile AND KEY BENEFITS:

KEY BENEFITS

- Competitive Salary Package – Attractive compensation based on experience, skills and performance.
- Performance-Based Incentives – Additional earning opportunities linked to sales achievements and business growth.
- Career Growth Opportunities – Opportunity to grow into senior Business Development and Sales positions based on performance.
- Pharmaceutical Industry Exposure – Gain practical experience in pharmaceutical sales, PCD Pharma Franchise and business development.
- Professional Sales Training – Guidance on product knowledge, customer communication, lead handling, follow-ups and sales conversion.
- Established Product Portfolio – Opportunity to work with a diverse pharmaceutical product range across multiple therapeutic segments.
- Company-Generated Leads – Work on relevant business enquiries along with independently generated prospects.
- Skill Development – Build strong skills in negotiation, sales pitching, customer relationship management and business development.
- Supportive Work Environment – Work closely with sales, billing, accounts and dispatch teams for smooth business execution.
- Recognition for Performance – Strong performers are recognized and provided opportunities for increased responsibilities and professional growth.

PREFERRED CANDIDATE PROFILE We are looking for a confident, energetic and result-oriented Business Development Executive who can communicate professionally with prospective customers and contribute to the company's business growth.

Preferred Qualifications & Skills

- Graduate in any discipline; candidates with a background in Pharmacy, Life Sciences, Business, Marketing or a related field may be preferred.
- Freshers as well as experienced candidates with strong communication and sales aptitude can apply.
- Previous experience in Pharmaceutical Sales, PCD Pharma Franchise, Business Development, Telesales, Inside Sales or B2B Sales will be an advantage.
- Strong verbal communication and interpersonal skills.
- Comfortable communicating with customers through phone calls, WhatsApp and email.
- Ability to understand customer requirements and recommend appropriate products/business solutions.
- Good sales pitching, negotiation, objection-handling and follow-up skills.
- Should be confident in approaching new prospects and converting enquiries into business opportunities.
- Ability to build and maintain long-term professional customer relationships.
- Basic knowledge of MS Excel, email and CRM/sales reporting is preferred.
- Should be organized and capable of maintaining proper records of leads, follow-ups, quotations and customer interactions.
- Target-oriented and self-motivated, with the ability to take ownership of assigned leads and responsibilities.
- Should have a professional attitude, positive approach and willingness to learn about pharmaceutical products and the PCD Pharma business.
- Ability to coordinate effectively with internal departments for quotations, orders, billing and customer support.
- Pharmaceutical industry experience is preferred but not mandatory for candidates demonstrating strong business-development potential.

Ideal Candidate The ideal candidate is someone who is comfortable speaking with new people, persistent with professional follow-ups, confident in sales conversations and genuinely interested in developing long-term customer relationships rather than focusing only on short-term sales.

📌 Business Development Executive (New Delhi)
🏢 Chemo Biological
📍 New Delhi